Complaints Process

Grace Church Data Protection Complaints Process

Grace Church (“we”) take your privacy concerns seriously.  If you have any concerns about the way your information is being handled, please contact Simon Taylor without delay.  He can be contacted as follows:

01243 778 500

Simon.Taylor@Gracechurchtogether.org.uk

We will carefully investigate and review all complaints and take appropriate action in accordance with Data Protection Legislation.  We will keep you informed of the progress of our investigation and the outcome.  If you are not satisfied with the outcome, you may wish to contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

Any complaint received by us must be referred to Simon Taylor who will arrange for an investigation as follows:

  1. A record will be made of the details of the complaint.
  2. Consideration will be given as to whether the circumstances amount to a breach of Data Protection Legislation and action taken in accordance with the Data Breach Procedure.
  3. The complainant will be kept informed of the progress of the complaint and of the outcome of the investigation.
  4. At the conclusion of the investigation Simon Taylor will reflect on the circumstances and recommend any improvements to systems or procedures.

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